01Subscriptions
In plain words
- Plans renew on their own.
- Until you cancel.
Koomerce plans renew automatically every month or year, matching the billing you chose, until you cancel.
02Cancelling
In plain words
- Cancel in two clicks.
- You keep access till the period ends.
Cancel any time from Settings → Plan. Your plan stays active until the end of the period you paid for.
03Refunds
In plain words
- Refund window to be set.
- No refunds for half-used periods.
[Refund eligibility — e.g. within N days of first payment]. Partial periods are not refunded unless the law requires.
04Failed or duplicate payments
In plain words
- Double charge? Full refund.
- Failed payment that took money? Full refund.
If you were charged twice or a payment failed after money left your account, we refund it in full.
05How to ask for a refund
In plain words
- Email us with your payment reference.
- We confirm within [N] days.
Write to support@koomerce.app with your store name and payment reference.
06Processing time
In plain words
- Money goes back where it came from.
- Within [N] business days.
Approved refunds go back to the original payment method within [N] business days.