Skip to content

Privacy policy

How [Company legal name] collects, uses and protects personal data under India’s Digital Personal Data Protection Act, 2023.

6 min read

TEMPLATE — review with a lawyer before publishing. Replace every [placeholder].

01Who we are

In plain words

  • We are the company behind koomerce.app.
  • This page follows India’s DPDP Act, 2023.

[Company legal name] (“Koomerce”, “we”) runs koomerce.app from [Registered address]. This policy explains how we handle personal data as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP Act).

02Data we collect

In plain words

  • Your account details and what you put in your store.
  • Card and UPI details stay with the payment partner, not us.

Account details (name, email, phone), the store data you add, billing details handled by our payment partners, device and usage data, and messages you send to support.

03Why we use it

In plain words

  • To run your store and keep it safe.
  • Marketing only if you say yes.

To run and secure Koomerce, bill you, answer support, improve the product and meet legal duties. We send marketing only with your consent.

04Consent and your choices

In plain words

  • You can take back your consent any time.
  • One link, no emails needed.

We process personal data with your consent or for legitimate uses allowed by the DPDP Act. You can withdraw consent any time at [Consent link]; this does not affect processing done before.

05Who we share it with

In plain words

  • Only partners who help run Koomerce, under contract.
  • Authorities only when the law says so.

Service providers that help us run Koomerce (hosting, payments, email, messaging) under written contracts, and authorities when the law requires.

06Your store’s customers

In plain words

  • Your customers’ data is yours.
  • We only use it to run your store, as you instruct.

For data you collect from your own customers through your store, you are the Data Fiduciary and we process it on your instructions as your Data Processor.

07How long we keep it

In plain words

  • Kept while your account is open, then deleted.
  • Some records stay longer only if the law requires.

While your account is active and for [Retention period] after, or longer where the law requires. Then we delete or anonymise it.

08Your rights

In plain words

  • See, fix or delete your data.
  • Name someone to act for you.

You can ask to access, correct, update or erase your personal data, nominate someone to act for you, and raise a grievance. Write to support@koomerce.app.

09Grievance officer

In plain words

  • A named person handles complaints.
  • We reply within a fixed time.

[Grievance officer name], [Email], [Address]. We reply within [Response time].