01What can be deleted
In plain words
- Platform access goes the moment you disconnect.
- Your whole account can be deleted on request.
For a connected platform we hold an encrypted access token, the ids of the accounts you chose (business, catalog, WhatsApp Business account, Merchant Center account or Shopify shop) and sync records. Deleting a connection removes these. Deleting your Koomerce account removes your store and its data, apart from records the law makes us keep (such as tax invoices).
02Facebook, Instagram and WhatsApp
In plain words
- Remove our app in Facebook settings, or disconnect in the admin.
- Facebook gives you a code to check the status.
In the Koomerce admin (https://admin.koomerce.app): Sales channels → Social media → Facebook or Instagram → Manage → Disconnect, and Apps → WhatsApp → Disconnect.
Or on Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites) → find Koomerce → Remove, then choose to send a data deletion request. Meta tells us, we delete the Meta access, catalog listing records and account links of every store you connected straight away, and Meta shows you a confirmation code with a link to our status page.
The status page is https://admin.koomerce.app/api/platform/meta/deletion?code=<your confirmation code>. It shows “completed” for any code we issued.
03Google Merchant Center
In plain words
- Disconnect in the admin.
- Or remove access in your Google account.
In the admin: Sales channels → Social media → Google → Manage → Disconnect. Or at https://myaccount.google.com/permissions, remove Koomerce; our next sync then fails, and you can disconnect to delete what is left. Products already sent to your Merchant Center stay in your Merchant Center, which you control.
04Shopify
In plain words
- Uninstall the Koomerce Migration app.
- Its access token is deleted at once.
In Shopify admin: Settings → Apps and sales channels → Koomerce Migration → Uninstall. Shopify tells us and we delete the shop’s access token. Records you already imported stay in your Koomerce store because they are yours; delete them there, or ask us to delete your account.
05Ask us
In plain words
- Email us from your account email.
- We confirm when it is done.
Write to support@koomerce.app from the email on your account, saying what you want deleted (a connection, your store, or your whole account). We confirm by email and complete the request within 30 days.
06Customers of a store
In plain words
- Shopped at a store built on Koomerce? Ask that store first.
- We help the store delete your data.
A store on Koomerce decides what happens to its customers’ data. Contact the store; if you cannot reach it, write to support@koomerce.app with the store’s name and we will pass on your request and help the store complete it.