01Why this exists
In plain words
- Keeps everyone safe.
- To keep Koomerce safe for merchants, shoppers and our partners.
02Prohibited goods and services
In plain words
- No illegal or fake goods.
- Nothing payment partners ban.
[List — illegal goods, counterfeit items, weapons, regulated drugs, and anything our payment partners do not allow.]
03Prohibited conduct
In plain words
- No fraud or spam.
- No attacking the platform.
Fraud, phishing, spam, scraping other stores, attacking the platform, or impersonating others.
04Messaging rules
In plain words
- Message only people who said yes.
- Use approved WhatsApp templates.
Send WhatsApp, SMS and email only to customers who agreed to hear from you, using approved templates.
05What we may do
In plain words
- We may limit or suspend a store.
- With notice where we can.
Remove content, limit features or suspend stores that break this policy, with notice where possible.