COD & RTO
Confirm COD orders and see which parcels are likely to come back.
Opens your Koomerce admin. Sign in, pick your store, then agree to what the app can access. No store yet? Start free
COD & RTOFree
admin / apps / cod-rto
COD & RTOOverviewRisky ordersReturn reasonsSettings
Overview
- A confirm or cancel link on WhatsApp (or email) after every cash on delivery order
- Unanswered orders are flagged for a call; cancelling them for you is optional
- An RTO risk score on every order from your own PIN code and customer history
- Turn cash on delivery off for high-risk orders at checkout
- RTO rate for COD and prepaid, and the PIN codes that send most parcels back
Your Koomerce store
What travels between them
Nothing leaves your store. The app works on your own data.
What it does
Cut cash on delivery losses: shoppers confirm COD orders from a link, every order gets an RTO risk score, and you can turn COD off for risky ones.
- A confirm or cancel link on WhatsApp (or email) after every cash on delivery order
- Unanswered orders are flagged for a call; cancelling them for you is optional
- An RTO risk score on every order from your own PIN code and customer history
- Turn cash on delivery off for high-risk orders at checkout
- RTO rate for COD and prepaid, and the PIN codes that send most parcels back
What it needs access to
You see this list and agree to it before the app is added.
- Can see and change ordersScores orders, tags risky ones and records the COD answer
- Can see customersReads a shopper’s past orders and RTOs
- Can see order updatesSends the confirmation when a COD order is placed
